WEBSITE TERMS & CONDITIONS

Website Terms and Conditions
Last Updated: 12/11/2026

Please read these terms carefully before using this website.

By accessing this website, you agree to these Terms and Conditions.

1. About Us

This website is operated by:

Osteopathic Strength and Conditioning
2-4 Lawson road, Norwich, NR3 4LF

Email: OsteoStrengthandConditioning@gmail.com
Telephone: 07713455648

The clinic provides osteopathic services in accordance with relevant professional and regulatory requirements.

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

Attempt to gain unauthorised access to the website
Introduce malware, viruses or malicious software
Use the website in a way that disrupts services
Copy or reproduce website content without permission

3. Medical Disclaimer

The information provided on this website is intended for general information purposes only.

Website content:

Does not constitute medical advice
Does not create a practitioner-patient relationship
Should not be relied upon as a substitute for professional healthcare advice

If you have concerns regarding your health, you should seek advice from an appropriately qualified healthcare professional.

If you believe you are experiencing a medical emergency, contact 999 or seek immediate medical assistance.

4. Booking Appointments

Appointments may be booked through our online booking system provided by Jane App.

Appointment bookings are subject to availability and confirmation.

Submission of a booking request does not guarantee treatment until accepted and confirmed.

5. Patient Cancellation Policy

At OSC, appointment times are reserved exclusively for each patient. Providing adequate notice of cancellation helps ensure that appointments can be offered to other patients who may be waiting for treatment.

Cancellation and Rescheduling

We kindly ask that patients provide at least 24 hours' notice if they need to cancel or rearrange an appointment.

Appointments can be cancelled or rescheduled by:

Logging into the Jane online booking system
Emailing us at [Email Address]

Late Cancellation

Appointments cancelled with less than 24 hours' notice may be charged up to 50% of the appointment fee.

The exact fee charged will be at the discretion of the clinic and may depend on the circumstances of the cancellation.

Missed Appointments (No-Shows)

If you fail to attend an appointment without providing notice, the full appointment fee may be charged.

New Patient Appointments

New patient appointments require a longer appointment slot and may be particularly difficult to refill at short notice. For this reason, missed or late-cancelled new patient appointments may be charged at the full appointment fee.

Exceptional Circumstances

We understand that emergencies, illness and unforeseen circumstances can occur. In such cases, cancellation fees may be waived at the discretion of the clinic.

Repeated Late Cancellations or Non-Attendance

Patients who repeatedly cancel appointments at short notice or fail to attend may be required to:

Pay in advance for future appointments
Provide a deposit when booking
Be unable to book online and instead arrange appointments directly through the clinic

Clinic Cancellation

In the unlikely event that we need to cancel your appointment due to practitioner illness, emergency or circumstances beyond our control, we will contact you as soon as possible and offer an alternative appointment. No cancellation fees will apply in these circumstances.

6. Fees and Payment

Treatment fees are displayed on our website and may be updated periodically.

Payment is due at the time of treatment unless otherwise agreed.

We reserve the right to amend fees without prior notice.

7. Accuracy of Information

We make reasonable efforts to ensure the information on this website is accurate and up to date.

However, we do not guarantee:

Completeness
Accuracy
Suitability
Availability

Information may change without notice.

8. External Links

This website may contain links to third-party websites.

We are not responsible for:

Content on external websites
Privacy practices of external sites
Availability of external services

Accessing third-party websites is at your own risk.

9. Intellectual Property

All website content, including:

Text
Images
Logos
Graphics
Branding

is owned by or licensed to Osteopathic Strength and Conditioning unless otherwise stated.

Content may not be copied, reproduced or distributed without written permission.

10. Data Protection and Privacy

We process personal information in accordance with our:

Privacy Policy
Cookie Policy

Patients are encouraged to review these policies before using our website or booking services.

11. Limitation of Liability

To the fullest extent permitted by law, [Clinic Name] shall not be liable for any loss or damage arising from:

Use of this website
Reliance on website content
Website interruption or technical issues
Third-party services linked from the website

Nothing in these terms excludes liability where exclusion is not permitted by law.

12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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